Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
7.2/10
Very good
Rooms
7.8
Location
9.2
Service
7.8
Dining
5.6
Guest reviews
7.2/10
based on 5 reviews
4.5/5
based on 238 reviews
8.8
8.8/10 based on 643 reviews
#54 of 138 hotels in Zurich based on Tripadvisor
Julia
United Kingdom,
May
2024
7.8/10
The hotel had beautifully appointed albeit slightly small rooms but definitely not prison-like cells. They were the cleanest I have ever seen in my life. The service was amazing, despite some deceitful attempts regarding room category and the final bill. The staff was outstanding in helping us with transportation and reservation requirements. The location is very central and within walking distance to both businesses, banks, and the shopping district Bahnhoffstrasse, making it extremely convenient. The dining experience was very poor, specifically compared to other local 5-star hotels. The buffet was not up to standards, and some dishes were disappointing. Overall, a great stay with a few minor drawbacks.
Rooms
9.0
The rooms were beautifully appointed albeit a bit small, but definitely not like prison cells. They were the cleanest I have ever seen in my life.
Service
9.0
The service was amazing, with outstanding assistance for transportation and reservation needs.
Location
10.0
The location is perfect in the middle of everything, very central and within walking distance to businesses, banks, and the shopping district Bahnhoffstrasse.
Dining
5.0
The dining experience was poor compared to other 5-star hotels locally. The buffet fell short of expectations with disappointing dishes.
Facilities
7.0
The facilities were satisfactory, but could use some improvement.
Andy
United Kingdom,
April
2024
8.0/10
I had a lovely stay at the hotel. The rooms were spacious and equipped with all necessities and luxury products, but the dress code that applies even at breakfast was a bit strict. The service was professional and charming, though there were a few attempts to deceive with the room category and final bill. The location was superb, right in the city center near many shops and restaurants. The dining experience was good but could be improved with a warmer bread basket. Overall, a comfortable and convenient stay.
Rooms
9.0
The rooms were very spacious with a lovely bathroom, nice and clean, equipped with all necessities and luxury products.
Service
7.0
The staff was polite, helpful, and extremely professional, though there were a couple of attempts to deceive with the room category and final bill.
Location
9.0
The location was brilliant, in the city center near many streets, shops, restaurants, and tourist attractions.
Dining
7.0
The dining experience was continental and good, but could be improved with a warmer bread basket.
Facilities
8.0
The facilities were great and offered everything I needed during my stay.
Alan
United Kingdom,
April
2024
7.8/10
The hotel offers immaculate rooms, although they are comparatively small and could use a redecoration more fitting for the Classic property vibe. The bathroom, on the other hand, is very spacious and lovely. The service is helpful and friendly overall, but there were instances of forgetfulness and rudeness. The location is outstanding with easy access to major attractions, though there was a slight disappointment noted. The dining experience, while simplistic, featured high-quality products. The facilities are well-maintained and functional.
Rooms
8.0
The rooms were immaculate and spacious with a lovely bathroom.
Service
7.0
The service was helpful and friendly, although there were some lapses in attention and manners.
Location
9.0
The hotel is outstandingly located, within walking distance to the lake and downtown.
Dining
7.0
The dining experience, although simplistic, offered high-quality products.
Facilities
8.0
The facilities are functional and well-maintained.
Dave
United Kingdom,
December
2023
7.4/10
My stay at this hotel was enjoyable overall. The rooms had lovely views and the bed was super comfortable, although a bit small. However, I found them to be very tiny. The service was amazing, but there were some deceitful instances that affected my experience. The location was fantastic for shopping and exploring Zurich, but there were minor inconveniences. The dining experience had its ups and downs, with some issues in the service. The facilities offered were satisfactory overall.
Rooms
8.0
The rooms provided lovely views and the bed was super comfortable.
Service
7.0
The service at the hotel was amazing overall.
Location
9.0
The hotel's location in the heart of Zurich was outstanding, making it convenient to explore the city.
Dining
6.0
The dining experience had some shortcomings, but overall it was decent.
Facilities
7.0
The facilities provided were satisfactory during my stay.
Maurice
United Kingdom,
August
2023
6.2/10
The hotel has a central location, perfect for both business and shopping, with live music at the bar and excellent service. The room had a lingering smell of old cigarette smoke, and there were some oversights by the cleaning staff. The dining experience was subpar with a poor buffet selection.
Rooms
5.0
The rooms had a persistent smell of old cigarette smoke and were overlooked during cleaning.
Service
9.0
The hotel staff was accommodating, helping with dinner reservations and a guided tour of the city.
Location
9.0
The hotel is centrally located near the business and shopping district, making it convenient to explore the city.
Dining
5.0
The dining room offered a poor buffet selection, and service was not up to standard.
Facilities
5.0
The dining room atmosphere was lacking, with minimal options and service issues.